Service Level Agreement
Last updated June 6, 2026
This SLA applies to customers on paid plans and describes our uptime commitment and the credits available if we miss it.
Uptime commitment
We target 99.99% monthly availability for RPC and datastream endpoints, measured as successful responses to valid requests excluding scheduled maintenance.
Service credits
If monthly uptime falls below 99.99%, you may request service credits: 10% of the monthly fee for 99.0–99.99%, 25% for 95.0–99.0%, and 50% below 95.0%.
Credits are your sole and exclusive remedy for availability shortfalls and are applied to future invoices.
Exclusions
The commitment excludes downtime caused by factors outside our reasonable control, including Hyperliquid network outages, force majeure, or misuse of the service.
Claiming credits
Submit a claim within 30 days of the affected month to team@hyperliquidrpc.com with the relevant request logs. Enterprise plans may carry custom SLA terms that supersede this document.
This document is a starting draft and not legal advice. Have counsel review before relying on it.
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